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DIRECTIONS:
Section 1:
For each question, check the appropriate box to indicate your degree of satisfaction with RichardsApex.
Section 2:
To help us understand how we rate against your best suppliers, please place a check in the appropriate box.
Section 3:
Let us know how we can improve our performance.
Section 4:
Complete the company and recipient indentification.
SECTION 2:
COMPARED TO YOUR BEST
SUPPLIERS:
ARE WE:
SECTION 1:
SATISFACTION
CUSTOMER SATISFACTION FORM
Very
Satisfied
Satisfied
Dissatisfied
Very
Dissatisfied
No
Opinion
Better?
Same?
Worse?
Don't
Know
1. PRODUCT QUALITY:
How satisfied are you with the quality of our products, and their fitness for use in your process?
2. TECHNICAL:
How satisfied are you with our technical expertise, capabilities, and service?
3. SALES AND MARKETING:
How satisfied are you with our our sales and marketing performance?
4. DELIVERY:
How satisfied are you with the delivery of our products?
5. ORDER PLACEMENT AND PROCESSING:
How satisfied are you with the quality of our order processing system and performance?
6. OVERALL PERCEPTION:
Are you satisfied that RichardsApex is an important supplier of quality products and services?
SECTION 3: CONTINUOUS IMPROVEMENT
1. What change(s) would you like to see us make to most improve our performance? Please be brutally honest in your comments.
They will be taken seriously and will be used in our continuous improvement efforts.
2. Please list the following in order of importance to your organization (Pricing; Technical services - off-site laboratory and support; On-site customer support;
quality certification) and what RichardsApex can do to best meet these requirements?
SECTION 4: COMPANY INFORMATION
Company Name:
Name:
Title: